All members of staff have been very helpful today and kept me informed of what they were doing throughout, excellent customer service and technical knowledge. Thank you very much very happy customer
Zabbix is software that monitors numerous parameters of a network and the health and integrity of servers. Zabbix uses a flexible notification mechanism that allows users to configure e-mail based alerts for virtually any event. This allows a fast reaction to server problems. Zabbix offers excellent reporting and data visualization features based on the stored data. Zabbix supports both polling and trapping. All Zabbix reports and statistics, as well as configuration parameters, are accessed through a web-based frontend. A web-based frontend ensures that the status of your network and the health of your servers can be assessed from any location.
The appliance where the monitoring software is installed acts as a proxy and will collect all data from the essential devices(at the customer’s premise) to be monitored and will beam back to SMSPL’s NOC. These devices are the ones that customers and SMSPL must have agreed at the time of signing the SLA.
The monitoring software has a standardized set of templates to monitor the common metrics. Monitoring agents are deployed to the devices that needs to be monitored. The agents will keep pushing data to the central server at regular intervals. Our 24×7 IT team will monitor the alerts and notifications arising from the triggers sent from the devices and will take immediate corrective actions without the customers noticing the downtime. The customers will be provided with a login screen that will have a dashboard, notifications and report section.
We utilize best-of-breed technologies to proactively monitor the integrity, stability, and availability of our clients’ critical IT systems. Our monitoring system produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution – many issues can be resolved remotely without the client being aware. You get peace of mind from knowing we are constantly monitoring your critical systems, 24×7.
Our engineers are able to analyze and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.