All members of staff have been very helpful today and kept me informed of what they were doing throughout, excellent customer service and technical knowledge. Thank you very much very happy customer
Managing mobile and desktop setups and responding to the ongoing demands coming in from various departments of the office can be highly time-consuming and daunting. This often leaves a business stuck with piling admin duties rather than focusing on things that matter.
To overcome the above situation, Tech-Assured provides managed desktop and mobile services. We take care of your routine technical and user support, data recovery/backup and mobile management to provide you with the stability you need to run the show.
Tech-Assured’s desktop and mobile services offer optimum level of mobile and desktop maintenance to keep your employees online and data safe. Our professionals utilize a solid blend of software and tools to make sure that your laptops, mobile and desktops are backed up, monitored, secure and run fast.
Tech-Assured monitors Windows desktop(s) 24/7 using applications like Virtual Private Management Gateway. These applications utilize WMI, Standard SNMP data collection, SNMP Trap receiver, Syslog monitoring. Our monitoring templates allow us to watch uptime and functioning of services, and measure cpu, disk and memory utilization. Based on severity and type of alerts scripts are executed to run preventative maintenance activities. These applications also allow Tech-Assured staff persons to remotely access customer’s infrastructure to address issues in real time.
Desktops like all machines require regular maintenance. Tech-Assured staff persons perform scheduled maintenance activities using standard operating procedures regular intervals. Tech-Assured team connects to network infrastructure devices remotely to troubleshoot the issues.
Operating system version updates, antivirus and patch updates (for Windows, open source technologies Linux/Unix or other proprietary server technologies) are done based on engagement scope defined by the client.
Tech-Assured’s desktop support application has the ability to allow its staff members to remote access client work stations remotely using inbuilt remote access functionality.
Examples of issues addressed include slow PC, audio video playback issues, application usage related errors etc. Our subject matter experts follow standard operating procedures to address these issues and issue a report detailing list and types of problems resolved on a monthly basis. %< User Profile>Local SettingsTemporary Internet Files
Tech-Assured provides customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance activities.Tech-Assured as a focus enabler lets the internal IT team to be fully immersed in maximizing IT return on investment. Besides allowing the customer’s IT team to focus on the core, Tech-Assured ensures non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with Tech-Assured, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.
Tech-Assured offers managed desktop and mobile services for leading brands and technologies. Some of the desktop and mobile technologies supported by us are listed below.
webOS, also known as LG webOS and previously known as Open webOS, HP webOS and Palm webOS, is a Linux kernel-based multitasking operating system for smart devices such as smart TVs that has also been used as a mobile operating system.
Chrome OS is a Linux kernel-based operating system designed by Google. It is derived from the free software Chromium OS and uses the Google Chrome web browser as its principal user interface.
Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets. The Android operating system was developed by Google for use in all of its touchscreen devices, tablets, and cell phones
Microsoft Windows, commonly referred to as Windows, is a group of several proprietary graphical operating system families, all of which are developed and marketed by Microsoft.
By partnering with Tech-Assured, our customers are able to gain a competitive advantage without incurring the costs of operating a fully functioning 24×7 database administrator team. This also allows our clients to invest their capital and resources on other mission-critical tasks that require domain expertise, while delegating the routine maintenance chores to us.
The services will start within 24 hours. Once you sign up, we will send you the SLA and NDA to start the service, and after that your servers are added to our monitoring system. Our specialist will be in constant touch with you during the onboarding process through phone or email.
All our support plans have a default response time of 8 hours. However, we respond to issues within 2 hours on average. For instant support we have priority plans with response time of less than 30 minutes.
Absolutely, we can work in coordination with your existing IT team. By joining hands with us, our customers enjoy scalable and dynamic IT functions that adapt to changing requirements.
Yes, you can call us to create a support ticket. Alternatively, you can also reach us through email or chat.