Managed Database Services


Service Overview

For any size of business, databases have become mission critical with any downtime or loss of data having serious financial consequences. With database being the one of the most important aspect of business operations, it is super critical to monitor and manage it carefully.

Tech-Assured offers database services for leading database management systems like MySQL, Microsoft SQL Server and Oracle. Our services include support, optimization, disaster recovery, maintenance, administration and implementation of your mission-critical databases. We also offer database configuration/installation, clustering, replication, and migration services.

Tech-Assured’s managed database services are designed to monitor and improve database servers’ performance, reliability, and security. Our services offer organizations with fully-managed, reliable and secure database solutions that fit diverse business needs.

Scope of Service

Monitoring & Alerts

Tech-Assured support team monitors database hosted servers and alerts customers contacts based on the type and priority of the alert. Simultaneously our Subject Matter Experts of the database management team will troubleshoot and fix the reported issue remotely.

We use open source monitoring tools that monitor servers utilizing standard SNMP data collection, SNMP Trap receiver, and Syslog monitoring. Our internal remote access and control tools are used to perform standard operating procedures (SOPs) or advanced trouble-shooting services. We use standard or customized monitoring templates. Our monitoring templates allow us to watch uptime and functioning of services, and measure cpu, disk and memory utilization. Our team of subject matter experts verify – event logs and take appropriate action; services after server reboots; system state backup; print queues as applicable.


Version Updates & Patch Deployment

Operating system version updates, antivirus and patch updates (for Windows, open source technologies Linux/Unix or other proprietary server technologies) are done based on engagement scope defined by the client. The team of subject matter experts in Tech-Assured tests the patches in the test environment, prepares test reports, follows change management process for requests, approval and deployment. Coordination for providing downtime for updates is closely done with clients. It is followed by management and client reporting of successful deployments.


Remote Remediation, Incident Reporting & Root Cause Analysis

Tech-Assured Team will connect to the database servers remotely to troubleshoot the issues that maybe highlighted during the monitoring and alerts phase or for routine proactive maintenance. Examples of issues include high CPU utilization, system state backup failures, system down with kernel panic issues, disk failure issues etc . Besides remediation using standard operating procedures our subject matter experts also report incidents to clients along with root cause analysis with the objective of preventing future re-occurrences.


Benefits of Tech-Assured

Tech-Assured provides customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance activities.Tech-Assured as a focus enabler lets the internal IT team to be fully immersed in maximizing IT return on investment. Besides allowing the customer’s IT team to focus on the core, Tech-Assured ensures non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with Tech-Assured, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.


Improve Service and Portfolio Resilience
  • 24×7 Access To Subject Matter Experts : To teams with deep domain expertise of technology platforms.
  • Reduce IT Pressures : Reduce operational and tech support pressures triggered due to IT failures.
  • Improved IT Availability : Enhance the utility and availability of IT infrastructure through design.

Reduce Operational Costs
  • Reducing ITSM Costs : By effective use of open source tools for IT management.
  • Single IT Destination : For wide range of subject matter competencies.
  • Faster IT Alignment : Pro-actively knowing and keeping IT in sync to business demands.

Align IT Operations to Business process performance
  • Realize ITIL Framework Benefits : Leveraging standards compliant IT processes to achieve systemic gains.
  • Enhance IT Responsiveness : Internal users get responses as per defined service levels.
  • Improve Business Effectiveness using IT : Enhance business operations effectiveness with continually updated IT skills.

Domain Expertise

Tech-Assured offers database services for leading database management systems. Some of the database technologies supported by us are listed below.



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FileMaker Pro is a cross-platform relational database application developed by Claris International, a subsidiary of Apple Inc. It works on Mac, UNIX, Linux, Windows operating systems.



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Oracle RDBMS is a proprietary multi-model database management system produced and marketed by Oracle Corporation. It supports multiple Windows, UNIX, and Linux versions.



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SAP ASE, also commonly known as Sybase DB or Sybase ASE, is a relational model database server developed by Sybase Corporation. ASE is predominantly used on the UNIX platform, but is also available for Microsoft Windows.



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ADABAS, a contraction of “adaptable database system,” is a database package that was developed by Software AG to run on IBM mainframes. It runs on Windows, Linux and UNIX operating systems.



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Microsoft Access is a database management system developed by Microsoft. It combines the relational Microsoft Jet Database Engine with a graphical user interface and software-development tools.



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Microsoft SQL Server is a relational database management system developed by Microsoft. The primary function of MS SQL is storing and retrieving data as requested by other software applications.



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Teradata is one of the popular relational database management systems developed by Teradata Corporation. It is mainly suitable for building large scale data warehousing applications and works on Linux and Windows operating systems.



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MySQL is an open-source relational database management system. MySQL is used by many database-driven web applications, including Drupal, Joomla, phpBB, and WordPress. It works on Linux and Windows operating system.



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IBM DB2 is a relational database developed by IBM. It delivers advanced data management and analytics capabilities and is supported across Linux, UNIX and Windows operating systems.



Pricing


Server Maintenance Plans

Monitor

$24.99 / month, billed annually or $29.99 month to month
  • 24/7 Monitoring
  • Alert Validation
  • Alert Filtering
  • Alert Escalation
  • SOP Based Remediation
  • Health Check Reports
  • Initial system tuning & hardening
  • Performance tuning
  • Server Reboots and Restarts
  • Updates & Patching
  • Proactive Application Management
  • Deep Incident Remediation
  • Root Cause Analysis
  • Server/App migrations
  • User Provisioning
  • System Deployments


Support

$41.99 / month, billed annually or $49.99 month to month
  • 24/7 Monitoring
  • Alert Validation
  • Alert Filtering
  • Alert Escalation
  • SOP Based Remediation
  • Health Check Reports
  • Initial system tuning & hardening
  • Performance tuning
  • Server Reboots and Restarts
  • Updates & Patching
  • Proactive Application Management
  • Deep Incident Remediation
  • Root Cause Analysis
  • Server/App migrations
  • User Provisioning
  • System Deployments




On-Demand Support

1 hour plan

$79 / hour/

  • 1 hour

3 hours plan

/

  • 3 hours

5 hours plan

/

  • 5 hours

10 hours plan

/

  • 10 hours


FAQ

By partnering with Tech-Assured, our customers are able to gain a competitive advantage without incurring the costs of operating a fully functioning 24×7 database administrator team. This also allows our clients to invest their capital and resources on other mission-critical tasks that require domain expertise, while delegating the routine maintenance chores to us.

Yes, we do offer custom plans based on your needs. Please let us know your requirements here and we will get back to you.

The services will start within 24 hours. Once you sign up, we will send you the SLA and NDA to start the service, and after that your servers are added to our monitoring system. Our specialist will be in constant touch with you during the onboarding process through phone or email.

All our support plans have a default response time of 8 hours. However, we respond to issues within 2 hours on average. For instant support we have priority plans with response time of less than 30 minutes.

Absolutely, we can work in coordination with your existing IT team. By joining hands with us, our customers enjoy scalable and dynamic IT functions that adapt to changing requirements.

Yes, you can call us to create a support ticket. Alternatively, you can also reach us through email or chat.

At Tech-Assured, we support all major database management systems including, MySQL, Microsoft SQL, Oracle database, Teradata, IBM DB2, Microsoft Access, and many others.