All members of staff have been very helpful today and kept me informed of what they were doing throughout, excellent customer service and technical knowledge. Thank you very much very happy customer
Servers are one of the key aspects of how computing technology is changing the world. Server technologies have grown exponentially since mid-90s and have enabled unprecedented gains in information availability and productivity globally. On the other hand, managing these server assets in-house is no less than a nightmare for a business, since it is not only expensive, but is also prone to data or security breaches, which can lead to catastrophic conditions for a business.
Tech-Assured’s Managed Server Services ensures that a wide range of servers technologies (whether proprietary or open source) work smoothly across any hardware class, deployment architectures and deployment purposes.
We help you maintain and monitor all your server assets ensuring that your data center environment stays robust and healthy whilst the users stay productive and happy. The services include reporting and monitoring your servers, performance, backup, recovery and password. Not only these, since we also help you update your operating system with the needed patches for maintaining optimum security and performance whilst curbing server disruptions.
Tech-Assured uses industry leading secure open source tools for tracking SLA, efficiency, incident and problem & change management without compromising on Security and Effectiveness.
For Tech-Assured monitors the servers 24/7 and alerts the customer contact based on the priority of the alert and server. Simultaneously, our subject matter experts troubleshoot and fix the reported issue remotely.
We use open source monitoring tools that monitor servers utilizing standard SNMP data collection, SNMP Trap receiver, and Syslog monitoring. Our internal remote access and control tools are used to perform standard operating procedures (SOPs) or advanced trouble-shooting services.
We use standard or customized monitoring templates. Our monitoring templates allow us to watch uptime and functioning of services, and measure CPU, disk and memory utilization. Our, team of subject matter experts, verify – event logs and take appropriate action; services after server reboots; system state backup; print queues as applicable.
Operating system version updates, antivirus and patch updates (for Windows, open source technologies Linux/Unix or other proprietary server technologies) are done based on engagement scope defined by the client.
The team of subject matter experts in Tech-Assured tests the patches in the test environment, prepares test reports, follows change management process for requests, approval and deployment. Coordination for providing downtime for updates is closely done with clients. It is followed by management and client reporting of successful deployments.
Tech-Assured Team will connect to the (Windows / Unix / Linux / Other) servers remotely to troubleshoot the issues that maybe highlighted during the monitoring and alerts phase or for routine proactive maintenance.
Examples of issues include service are in hanged state, system state backup failures, system down with kernel panic issues, disk failure issues etc. Besides remediation using standard operating procedures our subject matter experts also report incidents to clients along with root cause analysis with the objective of preventing future re-occurrences
Tech-Assured provides customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance activities.Tech-Assured as a focus enabler lets the internal IT team to be fully immersed in maximizing IT return on investment. Besides allowing the customer’s IT team to focus on the core, Tech-Assured ensures non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with Tech-Assured, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.
Tech-Assured offers managed server services for leading server technologies. Some of the server systems and technologies supported by us are listed below.
Windows Server is a brand name for a group of server operating systems released by Microsoft corporation. Microsoft servers are designed to share services with multiple users and provide extensive administrative control of data storage, applications and corporate networks.
The CentOS Project is a community-driven free software effort. CentOS is a Linux distribution that provides a free, community-supported computing platform functionally compatible with its upstream source, Red Hat Enterprise Linux.
Apache is the most widely used web server software. Developed and maintained by Apache Software Foundation. The Apache HTTP Server, colloquially called Apache, is a free and open-source cross-platform web server software.
FreeBSD is a free and open-source Unix-like operating system descended from the Berkeley Software Distribution, which was based on Research Unix. FreeBSD is designed to provide a robust and full-featured environment for applications.
Kubuntu is an official flavour of the Ubuntu operating system which uses the KDE Plasma Desktop instead of the GNOME desktop environment. Kubuntu is a free, complete, and open-source alternative to Microsoft Windows and Mac OS X.
Linux is a family of open source Unix-like operating systems based on the Linux kernel. Linux is an open source and community-developed operating system for computers, servers, mainframes, mobile devices and embedded devices.
Ubuntu is a free and open-source Linux distribution based on Debian. It is an open source software operating system that runs from the desktop, to the cloud, to all your internet connected things.
Internet Information Services (IIS) is a flexible, general-purpose web server from Microsoft that runs on Windows systems to serve requested HTML pages or files. It is a Windows Server-based web application used to deliver website content over the internet to an end user.
Unix is a family of multitasking, multiuser computer operating systems. It supports multi-tasking and multi-user functionality. Unix servers are widely used as application servers and database servers.
By partnering with Tech-Assured, our customers are able to gain a competitive advantage without incurring the costs of operating a fully functioning 24×7 database administrator team. This also allows our clients to invest their capital and resources on other mission-critical tasks that require domain expertise, while delegating the routine maintenance chores to us.
The services will start within 24 hours. Once you sign up, we will send you the SLA and NDA to start the service, and after that your servers are added to our monitoring system. Our specialist will be in constant touch with you during the onboarding process through phone or email.
All our support plans have a default response time of 8 hours. However, we respond to issues within 2 hours on average. For instant support we have priority plans with response time of less than 30 minutes.
Absolutely, we can work in coordination with your existing IT team. By joining hands with us, our customers enjoy scalable and dynamic IT functions that adapt to changing requirements.
Yes, you can call us to create a support ticket. Alternatively, you can also reach us through email or chat.