Tech-Assured will provide efficient support to Customers by leveraging our SLA driven delivery model. To monitor all the alerts from the systems which are covered under Managed IT Services, Tech-Assured will install monitoring facility on all devices. The installation will be done in consultation with the customer. All the alerts which qualify as per defined parameters will be ticketed and remedied.
To assess the performance and provide the optimal services, periodic reviews will be conducted by Tech-Assured with the customer management team. A weekly review will be scheduled with the Customer Management for performance reviews.
All remote activities performed by Tech-Assured engineers on the customer’s network infrastructure are recorded and available for the customer to replay and review. All the metrics will be made available to the client through weekly and monthly reporting and meetings.
|SOP Based Remediation
|Health Check Reports
|Vendor Co-ordination and Reporting
|Server Reboots and Restarts
|Proactive Application Management
|Deep Incident Remediation
|Root Cause Analysis