Service Delivery Methodology

Tech-Assured will provide efficient support to Customers by leveraging our SLA driven delivery model. To monitor all the alerts from the systems which are covered under Managed IT Services, Tech-Assured will install monitoring facility on all devices. The installation will be done in consultation with the customer. All the alerts which qualify as per defined parameters will be ticketed and remedied.

To assess the performance and provide the optimal services, periodic reviews will be conducted by Tech-Assured with the customer management team. A weekly review will be scheduled with the Customer Management for performance reviews.

All remote activities performed by Tech-Assured engineers on the customer’s network infrastructure are recorded and available for the customer to replay and review. All the metrics will be made available to the client through weekly and monthly reporting and meetings.

Tech-Assured Service Matrix

Activity Monitor Support Manage
24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Vendor Co-ordination and Reporting
Server Reboots and Restarts
Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
User Provisioning
System Deployments